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Applies To: Models 1000, 2000, 3000
In ePrism v5.0, to investigate the details of an email, do the following:
Go to Status/Reporting > Reporting > Mail History (as shown below).
Search for email using the desired search criteria.
Note: the ePrism user guide has that information in chapter 12, page 231. See
Click on the Queue ID to display detail.
.
See Message Details and Dispostion.
Click Show Log for detailed trace information, such as why a message was accepted, rejected, the spam score, which hosts handled the message, and which feature was acted upon
Note:, if no data is displayed, try using Archive button to see the logs.
If you suspect an issue, and want to send log information to ePrism technical support, see:
